So, I did a comparison of energy suppliers, and found I could save money if I switched to OVO Energy. Filled out the forms, saved a bit more money by only choosing social media for support, read that they would send me a a welcome email to set up my online account so I could track the changeover process. All seemed simple; and fine.
Then, the welcome email arrived on Thursday, 19 November. I followed the instructions but could not log in. So, I took to Twitter to ask for assistance. After a period of waiting, I sent them a direct message via Twitter. Still nothing, though OVO responded to the queries of other customers. So, I went to Facebook and sent a direct message. Nothing! Again, other customers were having their posts answered. So, I took to commenting on other posts to their page from other customers. Again, overlooked.
I sent them an ultimatum to sort out my problem, or contact me by Monday, 23 November; or cancel my switchover. This morning, 76 hours after my first contact with them, the responded, asking for information which I had already provided them in my direct messages. I intend to wait another 72 hours before informing them I don’t deal with wilfully ignorant people, or companies and they can close my account.
It looks like I will be heading to Good Energy after all. More expensive, but at least they top of the list of customer service providers.